For a technical issue
Tell us which tool you used, what you expected, what happened instead, your browser and device, and the steps that led to the problem. A screenshot is useful when you can share one.
GET IN TOUCH
Questions, ideas, or a stubborn stitch?
Send a note and we will read it. Clear details help us understand what happened and make the tool better for everyone.
Write to us
For help with a tool, feedback, accessibility concerns, copyright questions, or a bug report, email:
HELP US HELP YOU
What to include
For a pattern question
Include the chart size, export format, and the part of the workflow where you got stuck. Please do not send anything you would not want included in an email.
For feedback
We welcome specific ideas about what would make planning or stitching easier. Tell us what you were trying to do and how you would expect it to work.
Before you send
Cross Stitch Maker does not offer one-to-one stitching instruction, but we can help with the website and its tools. We do not need your passwords, payment details, or full-resolution project photos to investigate a problem. Please avoid including sensitive personal information in email.
For information about analytics and how browser-based processing works, see our Privacy Policy.